Terms of service and cancellation
The rules that apply to every transfer booked through Onroutz.ca, in Toronto and worldwide.
- Fixed fare before you pay
- Flight tracking
- Licensed, insured chauffeurs
- One desk, 24/7
The booking
A booking is confirmed when you receive a confirmation from Onroutz.ca. The fare shown at booking is fixed for the trip, vehicle class and time you entered. Changes to the pickup, drop-off, time, number of passengers or vehicle are quoted before they are accepted.
Who provides the transfer
In Toronto, the Greater Toronto Area and southern Ontario, transfers are driven by Onroutz.ca chauffeurs. Elsewhere they are driven by an independent, licensed and commercially insured local transfer partner selected by Onroutz.ca. Onroutz.ca remains your point of contact and issues your invoice.
Waiting time
Included waiting time is 60 minutes after an international landing, 30 minutes after a domestic landing and 15 minutes for other pickups, counted from the actual arrival or the booked time. Waiting beyond that may be charged and is confirmed with you first whenever possible.
Cancellation
Cancellation charges are counted back from the scheduled pickup time:
- More than 72 hours before pickup: no charge
- 72 hours or less: 10% of the booking
- 48 hours or less: 50% of the booking
- 24 hours or less, or a no-show: 100% of the booking
Bookings for large events, conventions and peak dates may carry a different deadline; when they do, it is printed on the confirmation.
Luggage, passengers and conduct
The vehicle booked must suit the number of passengers and the luggage. If it does not, a larger vehicle may be required at an additional fare. Smoking and vaping are not permitted in vehicles. Alcohol is subject to local law. Damage or soiling caused by passengers may be charged at cost. Child seats are provided when requested at booking; local child-restraint laws apply.
Delays and events beyond our control
We track flights, trains and ships and adjust pickups to actual arrival times. We are not responsible for delays caused by traffic, weather, road closures, border processing or other events outside our control, but we will always work to get you to your destination.
Travel bought elsewhere
Flights, hotels, resorts, activities and rental cars bought through our travel partner BookingWorldwide.net are governed by that site's conditions and the supplier's own rules.
Contact
Questions about a booking: use the contact page or the phone number in the site header.
